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MAINTENANCE OUTAGE NOTICE: This Friday and Saturday, March 31 from 5:00pm to April 1 12:00noon.  All myGeneva Services, including eLearning will be unavailable.

You are here:  Password Self Service  

Rules for Creating a Password

Password must be 8 or more characters.

The password must contain 3 out of 4 of the following:

  • Upper case letters
  • Lower case letters
  • Numbers
  • Punctuation

Notes about passwords:

  • Password can't contain the Username
  • Password can't contain First Name OR Last Name
  • Must not be the same as any of your previous 10 passwords
  • Password cannot be changed more than once in a 24 hour period
  • Passwords expire in 90 days from the last password reset
  • Computer Accounts are locked for 30 minutes after 10 incorrect attempts.

Review the complete policy here.

Questions should be addressed to the Information Technology Helpdesk:

helpdesk@geneva.edu

or call 724-847-6789 (extension 6789 on campus).

Forgot My Password

The "Forgot My Password" tool will send a password reset link to the email address that you provided during the myGeneva "Forgot My Password" sign-up process. 

If you did not specify an alternate email address as described above AND you have forgotten your password, or your password has expired, please contact the Information Technology Helpdesk:

helpdesk@geneva.edu

or call 724-847-6789 (extension 6789 on campus).

Change my "Forgot My Password" email

The Change my "Forgot My Password" email feature will allow you to update/change the email address that will be used in conjunction with the "Forgot My Password" tool.  This email address will be used to send you a password reset link. NOTE, you must be logged in to use this feature.

Change my password

The "Change Password" feature will allow you to change your password at will.  A password cannot be changed more than once in a 24 hour period. NOTE, you must be logged in to use this feature.

Password Expiration

Users will be reminded of an expiring password within fifteen (15) days of the password expiring.  The Password Tool will prompt you to change your password; you can choose to "Change" or "Don't Change Yet."  You will be reminded each time you log into myGeneva until you have changed your password.

User Name Lookup - Procedure Parameters

Enter or select values for each parameter then click submit. Every parameter is required.
Birth Date (MM/DD/YYYY)
Show Calendar
Last four digits of your SSN
Your ID Number